Overview of NCIP:
NISO Circulation Interchange Protocol
A typical, and manual, borrowing workflow may include 22 or more steps. With NCIP, the number of borrowing steps is reduced by 50 percent to just 11 steps. On the lending side, the traditional manual workflow of 14 steps is reduced to 8 steps when using NCIP, or 42% fewer steps. The detailed workflow comparison with and without NCIP is available on the NISO ISQ website. The specific steps each ILL staff member performs may vary depending on local policies and workflow. However, this workflow reflects a typical borrowing and lending transaction.
Mary E. Jackson – former A-G Product Manager and internationally recognized authority on interlibrary loan, document delivery, portal applications in libraries, and resource sharing issues – wrote a comprehensive article on the details of NCIP.
President
Customer Service Manager
Product Manager – VERSO
Product Manager, SHAREit
Chief Technology Officer
Chief Operations Officer
Mr. Hicks, CPA, has been a director since February 2012. Mr. Hicks is Chairman of the Audit Committee. Mr. Hicks has been a practicing certified public accountant for over twenty-five years in addition to partnering and managing both an underground construction company and real estate development business. Currently, Mr. Hicks is a founder and senior partner of Hicks & Williams, LLP a certified public accounting firm providing tax, audit and management consulting services to small and medium size clients across the nation.
Vice President of Sales
Mr. Heath has been a director since December 2012. Mr. Heath immigrated to California from Canada during the Internet commerce boom in 1999. Mr. Heath was formerly Vice President, Secondary Markets at Best Buy (2008-2010) and founded Dealtree.com in 1999, where he was CTO & COO from (2001-2010). Mr. Heath has developed expert system technologies for managing online sales channels and created several online marketplaces supporting secondary market sales. Mr. Heath is an Internet technology and business operations consultant and serves as President of Heath Investment Properties LLC. Mr. Heath is an active member of Rotary, and currently serves a Technology Director for District 5320 in Southern California.
Dr. Murphy has been a director since December 2012. He has over 20 years experience as a successful software executive specializing in high-growth SaaS companies. He currently is CEO of GVNG Technology and Practitioner of Strategy at the Pepperdine Graziadio Business School. Dr. Murphy is an active member on the board of directors for several early-stage and private equity owned companies. He received his MBA from Pepperdine University and his Doctor of Business Administration (DBA) from the Alliance Manchester Business School at The University of Manchester.
Ken Kerr has been a director since April 2020. During his career, he served in a variety of leadership positions in sales, marketing, and operations with companies in startup, turnaround, and expansion. Most recently he was CEO/CFO of Advisys, Inc., a SaaS company providing financial planning solutions to Fortune 100 banks, brokerages and insurance companies, and thousands of independent financial advisers. He retired from Advisys in 2018 and now consults with businesses to improve profits and productivity through effective employee engagement strategies. Ken graduated Cum Laude from UCLA with a bachelor’s degree in English Literature and has an MBA with an emphasis in Technology Management from the University of Phoenix.
Director of Customer Service and Quality Assurance
Controller
Product Manager, SHAREit – Customer Services
Product Manager, VERSO – Technical Services
Director of Information Technology